Need Help with Epic?
You don’t have to make a call to resolve a problem with Epic!
- When you open a Get Help self-service ticket, customer/patient context is automatically recorded for optimal problem resolution.
- Tickets are routed to the most appropriate applications or support team for faster resolution.
Click “Get Help” at the top of the Epic screen!
Looking for more information about how to:
- Open a Get Help Ticket
- Check The Status of an Open Ticket
- Enter an Enhancement Request
Click the link at the top of this page to view and download the latest information!
How to Reopen a Ticket:
If your incident persists, click the link at the bottom of the automated Enterprise Service Desk email you receive after your ticket has been marked as “resolved” to reopen your ticket:
You can also open/reopen/monitor tickets directly through My Service Portal.
Updated 5/8/2023 EG