Epic – How to Get Help

Need Help with Epic?

IF YOU NEED HELP IMMEDIATELY: (e.g., for patient safety, password reset)
Call the Epic Help Desk – Available 24/7
Providers: (855) 453-1948
Clinical Care Teams and Support Staff: (855) 453-1950

You don’t have to make a call to resolve a problem with Epic!

  • When you open a Get Help self-service ticket, customer/patient context is automatically recorded for optimal problem resolution.
  • Tickets are routed to the most appropriate applications or support team for faster resolution.

Click “Get Help” at the top of the Epic screen!

Looking for more information about how to:

  • Open a Get Help Ticket
  • Check The Status of an Open Ticket
  • Enter an Enhancement Request

Click the link at the top of this page to view and download the latest information!

How to Reopen a Ticket:

If your incident persists, click the link at the bottom of the automated Enterprise Service Desk email you receive after your ticket has been marked as “resolved” to reopen your ticket:

how to reopen a ticket


You can also open/reopen/monitor tickets directly through My Service Portal.

Updated 10/19/2023 EG