Epic – How to Get Help

Need Help with Epic?

You don’t have to make a call to resolve a problem with Epic!

  • When you open a Get Help self-service ticket, customer/patient context is automatically recorded for optimal problem resolution.
  • Tickets are routed to the most appropriate applications or support team for faster resolution.

Click “Get Help” at the top of the Epic screen!

Looking for more information about how to:

  • Open a Get Help Ticket
  • Check The Status of an Open Ticket
  • Enter an Enhancement Request

Click here for a downloadable flyer explaining the process