Pre-Installation Checklist
Click here to jump to a comparison of features by platform and device (iOS and Android)
1. Do you have a company-owned RWJBH mobile device?
Hub installed: Proceed to Scenario 2 – Personal or RWJBH device with Workspace One (WSO) and the HUB installed to install Haiku (for the mobile phones and non-iPad tablets) or Canto (for the iPad).
YES: Continue to checklist item #2.
NO: STOP! You must obtain this information to continue the installation of the applications. Once you have this, proceed to checklist item #2.
2. Do you have you have Duo Mobile installed on one of your devices for logging into RWJBH applications and systems?
*Pro tip*: To make the user experience even better, make sure that Duo Mobile notifications are turned on. In Settings, open Notifications (iOS) or Apps & notifications (Android), find the Duo Mobile app and turn on notifications if they are not.
3. Personal Devices: Do you already have Haiku/Canto installed?
4. Personal Devices: Do you want RWJBH email on your device?
Scenario 1 – Haiku/Canto already installed but no environments configured or user accesses Haiku or Canto for another healthcare system
- Scan QR code (at right) or access link from your mobile device:
- For mobile phones or Android tablets click the link for Haiku to configure RWJBH environment and confirm you want to open the link using the Haiku app. Haiku will open and it will display RWJBarnabas Health Production environment at the top of the login screen. For iPads click the link for Canto to configure RWJBH environment and confirm you want to open the link using the Canto app. Canto will open and display the RWJBarnabas Health Production environment at the top of the login screen.
- If you access Haiku/Canto for another healthcare system: Toggle between systems by clicking environment information at top of login page (pictured below)
Scenario 2 – Personal or RWJBH device with Workspace One (WSO) and the HUB installed
- Go to the HUB and download Haiku or Canto application from the Apps section. A detailed walkthrough is included in the Walkthrough included in the Haiku Enrollment with Mobile Device Management (MDM), beginning with step 33 to install Haiku (for the mobile phones or non-iPad tablets) or Canto (for the iPad).
How to Access Haiku (without Haiku or MDM installed)
This tip sheet will show you how to download the Haiku App on your Mobile Device and access the correct RWJBarnabas Health environment using two-factor authentication.
Step 1: Downloading the Haiku App on your Mobile Device
On your device, tap 
to open the App Store and search for “Epic Haiku”. Next to the Epic Haiku app in the search results, tap 
and then tap 
. When prompted, enter the password for your Apple ID.
On your device, tap 
to open the Google Play store and search the Apps section for “Epic Haiku”. In the search results, tap 
and install the Haiku for Android app.
Step 2: Configuring Haiku for the Correct Environments
Once you have downloaded the Haiku app on your device, scan the QR Code or open this link: https://epicproxy.et1157.epichosted.com/MobileConfigs/Production.html
to access the configuration links (pictured below).
Select the appropriate link from the list (Haiku for phones and non-iPad tablets, Canto for iPads). This will prompt the user to open the link using Haiku and configure the environments.
Verify that your Haiku app now has “RWJBarnabas Health (Production)” at the top of the login screen. This means that you are successfully connected to the correct environment. If you were using Haiku at another organization you will be required to tap the environment at the top of the page to toggle between the organizations.
Step 3: Login Using Duo Mobile Two-Factor Authentication
Haiku will prompt you to launch workspaceoneaccess.com to sign in. Click Continue and enter your RWJBH User ID and Password before clicking Sign In.
If you have not yet synced your Duo Mobile (for two factor authentication) with RWJBH.OKTA.com, you’ll be prompted to connect it now. Click Setup to prompt a push notification to your device that is configured for Duo Mobile.
If you are already setup, Duo will prompt you to send a Push notification directly to the device, or enter the Passcode found within the Duo Mobile app. If a Push notification is selected, users should see a Duo notification appear on the screen prompting them first to ‘Tap to View Actions’ and then ‘Approve’ to proceed with Haiku login.
You will now be logged into Haiku. Please refer to the Haiku Quick Start Guide for iOS or Android on the Learning Home Dashboard in Hyperspace for more details about the application. To open the Learning Home Dashboard in Epic Hyperspace, press the F1 key.
*If you have not setup Duo Mobile, directions are posted here: https://thebridge.rwjbh.org/information-technology-services/duo-enrollment.aspx
Reach out to the Service Desk at 844-513-4357 if you need further assistance.
Additional Notes:
- Haiku Device Requirements: iOS v 12 or later, Android OS 8 or later
- If you enable TouchID/FaceID after logging in, it will work for 12 hours. After 12 hours, you will need to press the login button to reauthenticate using your user credentials and 2FA code. The actual application will timeout after 10 mins of inactivity. You will continue to get push notifications for alerts and secure messages.
- Mobile App features across platforms:
Updated 10/31/2023