Frequently Asked Questions for Providers

Find solutions to your frequently answered questions here.

  • Saturday, May 29, 2021

  • All RWJ Physician Enterprise providers. These practices are primarily using Allscripts SCM and TouchWorks.

  • Many factors were taken under consideration in the selection of the new Go-Live date. The new date provides a window of opportunity for a successful implementation with minimal disruption to patient care and billing practices.

  • Epic activations typically occur on a Friday or Saturday
  • ​It is preferable to activate as close as possible to the first of the month to avoid multiple reconciliation of financials in two different systems​
  • A Saturday activation ensures a lighter patient load
  • A Saturday activation during a holiday weekend will give end users an extra day to acclimate to Epic before full patient load on Tues. June 1, the day after Memorial Day.
  • NOTE: A holiday weekend Go-Live is not an ideal situation.  It was certainly not part of our original strategy. Unfortunately, COVID-19 forced a four-week delay to our original Go-Live date.

There have been logistical challenges related to regulations as well as ensuring that the quality of at-home-training is high enough to maintain provider and patient safety standards.

After further testing and several dry-run Training Sessions, the Epic Together Training Team is recommending that all trainees (including providers, managers and physicians) come on-site to a Training Facility to maximize your learning experience. Once at our facility, you will be equipped with all the necessary tools and resources to be successful. This includes all technical equipment, headsets, live tech support and additional trainers to leverage if need be. Feel free to bring your own headset if you would like to do so.

Capacity recently increased at Campus Drive and we are working around the clock to fill available spots for training, starting on March 8.
You may have been re-assigned back to Campus Drive if that was your original preference. Please verify the date still works for your clinical schedule.
The Campus Drive schedule is complete so users can register wherever there is an opening.

It is always a good idea to refresh your knowledge of the system prior to training. Your work has not gone to waste and will serve you well when you complete your full training with your new Wave.

For Rutgers-RWJ Medical School and Eric B. Chandler Health Center, Wave 2 training will begin in June. The exact date will be made available soon on Wave 3 training dates have not yet been decided but will be listed on as soon as they are available.

Yes, regardless of previous experience with Epic, you must attend training at RWJBH. While RWJBH started our build w/ Epic Foundation, we also customized quite a few workflows that are specific to RWJBH.
Further, your security credentials will be based on Training Completion.

Training is specific to roles and responsibilities within the organization. The training schedule will provide further detail.

LMS is the Learning Management System/ a.k.a. NetLearning, and it is the central hub that End Users, Managers, and Physicians will use to register for training, complete their prerequisites, attend their VILTs (Virtual Instructor-Led Trainings), and take their EUPAs (End User Proficiency Assessments). All End Users will have access to the NetLearning post go live and will use it for continued education.

The User’s NetLearning dashboard will reflect prerequisites and any post-go-live classes required. After the User registers for their VILT, it will populate to the top of the User’s To-Do List. Users will also receive a VILT confirmation email and a VILT reminder email before the day-of-class.

Reach additional training support at or the Epic Hotline: M-F 8 am to 6 pm via 732-387-3371.

Yes, users will be able to reschedule their courses on NetLearning.

No, End Users must register for Class Offerings. Registration labs will be available at your location. Specific courses will not be available for registration until after the successful completion of the EUPA.

Training is assigned based on your job title and job function.

Each VILT will be 3-5 hours long with designated breaks. Please note that some tracks will have more than one VILT.

WBT stands for Web-Based Training. This training consists of e-learnings accessed via NetLearning.

Each Web-Based training is assigned based on job title and function and listed on the homepage of your NetLearning profile, under “To-Do List.”

EUPA stands for End User Proficiency Assessment. All End Users will be given a EUPA through NetLearning at the end of every class or set of classes (each set of classes will always end with a 200 level). Users must pass with a minimum of 80 to obtain Epic credentials.

Due to the current circumstances, all training will follow a VILT (Virtual Instructor-Led Training) format. Instructors are required to be in a separate location from End Users. End-Users will be provided a virtual site, i.e., a virtual meeting link/invite through PromisePoint, our VILT interface. Also, End-Users receive a physical location from which to attend the VILT.

All End Users will be assigned a training track which consists of WBTs (Web-Based Training), VILTs (Virtual Instructor-Led Training), EUPAs (End User Proficiency Assessments), Videos, and Labs. The User is responsible for registering themselves for the specific VILT (date and time) they want to attend.

Yes, end users can register for additional training. End users will have access to the Playground environment where they can practice what they have learned. Two weeks before go-live, refresher training will take place.

Training Registration Labs offer additional support for training registration/ training related questions.

A Super User is an End User who is an Epic Specialist in their occupational area. Super users are critical to both the organization and their particular occupational area. Super Users will be the first line of support for End Users on the floor and serve as a communication liaison between IT, Security, and Operations.

Speak to your supervisor or manager.

End Users and Providers will be given Epic Security access upon completing training and passing their EUPA.

Users will have three consecutive attempts to pass their EUPA.

Users receive multiple resources to study, such as the training companion, e-learnings, and the Epic training environment (Playground).