Frequently Asked Questions for Providers

Find solutions to your frequently answered questions here.

There have been logistical challenges related to regulations as well as ensuring that the quality of at-home-training is high enough to maintain provider and patient safety standards.

After further testing and several dry-run Training Sessions, the Epic Together Training Team is recommending that all trainees (including providers, managers and physicians) come on-site to a Training Facility to maximize your learning experience. Once at our facility, you will be equipped with all the necessary tools and resources to be successful. This includes all technical equipment, headsets, live tech support and additional trainers to leverage if need be. Feel free to bring your own headset if you would like to do so.

It is always a good idea to refresh your knowledge of the system prior to training. Your work has not gone to waste and will serve you well when you complete your full training with your new Wave.

Training is specific to roles and responsibilities within the organization. The training schedule will provide further detail.

LMS is the Learning Management System/ a.k.a. Symplr (formerly NetLearning), and it is the central hub that End Users, Managers, and Physicians will use to register for training, complete their prerequisites, attend their VILTs (Virtual Instructor-Led Trainings), and take their EUPAs (End User Proficiency Assessments). All End Users will have access to Symplr post go live and will use it for continued education.

The User’s Symplr dashboard will reflect prerequisites and any post-go-live classes required. After the User registers for their VILT, it will populate to the top of the User’s To-Do List. Users will also receive a VILT confirmation email and a VILT reminder email before the day-of-class.

Reach additional training support at the Provider Epic Hotline: M-F 8 AM to 4 PM via 732-658-4820

Yes, users will be able to reschedule their courses on Symplr.

No, End Users must register for Class Offerings. Registration labs will be available at your location. Specific courses will not be available for registration until after the successful completion of the EUPA.

Training is assigned based on your job title and job function.

Each VILT will be 3-5 hours long with designated breaks. Please note that some tracks will have more than one VILT.

WBT stands for Web-Based Training. This training consists of e-learnings accessed via Symplr.

Each Web-Based training is assigned based on job title and function and listed on the homepage of your Symplr profile, under “To-Do List.”

EUPA stands for End User Proficiency Assessment. All End Users will be given a EUPA through Symplr at the end of every class or set of classes (each set of classes will always end with a 200 level). Users must pass with a minimum of 80 to obtain Epic credentials.

All End Users will be assigned a training track which consists of WBTs (Web-Based Training), VILTs (Virtual Instructor-Led Training), EUPAs (End User Proficiency Assessments), Videos, and Labs. The User is responsible for registering themselves for the specific VILT (date and time) they want to attend.

Yes, end users can register for additional training. End users will have access to the Playground environment where they can practice what they have learned. Two weeks before go-live, refresher training will take place.

Training Registration Labs offer additional support for training registration/ training related questions.

A Super User is an End User who is an Epic Specialist in their occupational area. Super users are critical to both the organization and their particular occupational area. Super Users will be the first line of support for End Users on the floor and serve as a communication liaison between IT, Security, and Operations.

Speak to your supervisor or manager.

End Users and Providers will be given Epic Security access upon completing training and passing their EUPA.

Users will have three consecutive attempts to pass their EUPA.

Users receive multiple resources to study, such as the training companion, e-learnings, and the Epic training environment (Playground).