RWJBarnabas Health is always working to improve the Epic experience. Are you a Provider or Clinical Care Team and Ambulatory Staff that uses Epic and has ideas for how to optimize/enhance the system and workflow? We would love to hear from you! Please submit a MyServicePortal ticket to start the process!
RWJBarnabas Health’s Gold Star Epic implementation continues to improve with optimization/enhancement.
Optimization/Enhancement is an ongoing process of making the Electronic Health Record (EHR) more efficient and usable for the customer. This results in improved efficiency in customers’ practice and satisfaction.
RWJBarnabas Health created a workflow that captures, vets, and responds to Epic optimization/enhancement requests. The following information explains the process.
It is important to define the difference between “Optimization/Enhancement Requests” and “Reporting an EHR Issue.”
If you are having issues with Epic and need immediate assistance, please submit a MyServicePortal “Report an EHR Issue” ticket, or review the information on our Epic: How to Get Help page for more detail.
RWJBarnabas Health’s goal is to improve collaboration between customers, informatics, governance, training, and EpicTogether application teams for all Epic Optimization/Enhancement Requests.
The Epic Optimization/Enhancement goals are to:
The following image shows the lifecycle of the Optimization/Enhancement Ticket.
The process by which Optimization/Enhancement are reviewed, approved, and developed have different paths depending on the following factors: