Super User Program

Epic Super User Program Purpose

An Epic Super User is a person who provides support for end-users in their department before, during, and after go-live.

Note: This program is NOT for Providers.

A Super User works with department leaders, IT, training, and optimization teams to:

• Provide support to end users in their daily workflows
• Test Epic applications and help with workflow adoption
• Increase communication between end users and project leaders
• Educate staff about upgrades
• Guide staff in making the EMR a routine part of their day

What is a Super User?

Team Members who are respected among their peer groups who can:

• Assist in end-user adoption efforts pre-live
• Be more efficient in the system
• Support peers during training
• Be the “Go-To” resource in their department
• Provide dedicated support at go-live
• Listen
• Escalate known issues
• Report Optimization Requests / Opportunities
• Serve as ONGOING go-to person for system questions
• Serve as an ONGOING liaison between their department and the Epic team

Time Commitment

Responsibility	Duration
Super User Sessions/kickoff meetings and huddles	Approximately 4- 6 hours
Application Training	Approximately 16 hours- depending on role
Assist with End-User Training	At least 2 full classes; approximately 16 hours
Usability Testing, Refreshers	Approximately 8 hours
Go-Live Support	40 hours for the first two weeks and 20 hours for weeks three and four
Post-Go-Live Support	Approximately 2 per week – This will be for some of the SU’s as needed for huddles/communication