Epic Downtime (BCA)
During Epic GoLive there is a possibility that some functionality may not be available. Downtime procedures were created in the event of such an event.
Check your Downtime Binder for detailed information.
Downtime Quicklinks
***NOTICE OF EPIC SYSTEM LEVEL 1 DOWNTIME***
Situation: Users are unable to log-in to Epic – The Epic Application production server is unavailable
Background: The Epic Application is used for patient clinical documentation and registration
Assessment: End users are unable to log-in to the Epic system
Recommendation: Please follow LEVEL 1 EPIC DOWNTIME Procedures:
- Utilize the Epic Read Only application (Icon: SRO Hyperspace) to access patient data during downtime
- Familiarize your staff with your unit/department’s dpwntime procedure
- Ensure that you have an adequate supply of downtime documentation paper forms
- Locate the Epic BCA Downtime Binder in your unit or department for additional information
***NOTICE OF EPIC SYSTEM LEVEL 2 DOWNTIME***
Situation: Users are unable to log-in to Epic – Epic Application production and read-only servers are unavailable
Background: The Epic Application is used for patient clinical documentation and registration
Assessment: End users are unable to log-in to the Epic system
Recommendation: Please follow LEVEL 2 EPIC DOWNTIME Procedures:
- Utilize Epic BCA Web application (Icon: Prod BCA Web) to access patient data during downtime
- Familiarize your staff with your unit/department’s dpwntime procedure
- Ensure that you have an adequate supply of downtime documentation paper forms
- Locate the Epic BCA Downtime Binder in your unit or department for additional information
***NOTICE OF EPIC SYSTEM LEVEL 3 DOWNTIME***
Situation: Users are unable to log-in to Epic – Epic Application production, read-only, and web-based servers are unavailable
Background: The Epic Application is used for patient clinical documentation and registration
Assessment: End users are unable to log-in to the Epic system
Recommendation: Please follow LEVEL 3 EPIC DOWNTIME Procedures:
- Utilize the Epic BCA PC (designated computer within department with BCA Downtime signage) to access patient data during downtime
- Familiarize your staff with your unit/department’s dpwntime procedure
- Ensure that you have an adequate supply of downtime documentation paper forms
- Locate the Epic BCA Downtime Binder in your unit or department for additional information
***NOTICE OF EPIC SYSTEM DOWNTIME RESOLVED***
Situation: The Epic downtime event has concluded – End users are now able to sign-in to Epic
Background: The Epic Application is used for patient clinical documentation and registration
Assessment: End users are now able to log-in to the Epic system
Recommendation: Please follow Epic Downtime Recovery process instructions regarding documentation and order entry
Unplanned Epic Downtime notification frequency:
- Max time until initial update: 30min
- Periodic updates: 1 hr (more frequently if there is an update)
- Recovery process instructions: Once system is back up
Planned Epic Downtime notification frequency:
- Reminder email: 1 week, 3 days, 1 day prior to downtime
- Alert through application on day of (30 min & 15 min prior)
Interfaced Engine downtime notifications:
During Interface engine downtimes a separate notification will be sent by the interface team. Even though Epic is an integrated system, there are many critical systems that are interfaced and that will affect workflow and patient care.