Epic Help For Post Go-Live In-Patient

As of 7 PM on 10/22, the Epic At-The-Elbow Support (ATE) in the Red, Blue, and Green vests are no longer available.

However, we have many resources available for all RWJUH Somerset Epic users, including providers and clinical staff.

RWJUH Informatics team members will be available 24-hours a day through the end of October. To reach them:

Call the helpdesk – they will connect you to an informaticist on-call

  • Staff Service Desk: 844-513-4357
  • Physician Service Desk: 1-844-414-2273

Call RWJUH Somerset Informatics directly at ext. 3284

Use the “Help” button in Epic Hyperspace to log a Service Now Ticket.

An informatics team member will also be available in the Physician Lounge 8 AM – 4 PM Monday- Friday.

Our units also have identified super users who can be a resource when they are working.

As always, you can access the Learning Home Dashboard by pressing F1 in Epic Hyperspace.