Category: wave-4

Wave 4 – Go-Live Day 11 – Update from Jordan Ruch Chief Technology Officer

Go Live Status Report Another positive day with no high priority escalations or additions to the Top 10 report. Message from Jordan Ruch, Chief Technology Officer Leadership has been watching ticket volumes for our overnight shift and based on those metrics we are making a change to command center hours. Starting 5/9, we will staff… Read more »