Category: wave-3b

Wave 3B Go-Live Exceeding Expectations – Tapering Begins Wave 3B Go-Live continues to exceed expectations. With no “Top 10” issues to report, and with “open vs closed” tickets continuing to trend in a favorable direction, leadership has issued the following announcement: Changes to Wave 3B Command Center Structure Remote for Final Week (Nov. 11-18) Beginning… Read more »

No Open Top 10 Issues! During Epic Go-Live events, RWJBH tracks “Top 10” issues as a way to monitor effectiveness and to focus resources. This Go-Live there was only one Top 10 issue that was resolved in 24 hours, with no new issues being reported since. Remember to Close Encounters within 24 Hours Efficiently Closing… Read more »

Telemedicine Translation Services As of this week an interpreter may be requested and included in video visits within Epic. This improves both the patient and provider experience and reduces our reliance on an external video platform. In Epic, under the Telemedicine tab, you’ll find the “Add Interpreter” button which will connect you with an interpreter…. Read more »